Privacy Policy

OrbitPay, operated by Techorbit Technology Private Limited , understands the importance of protecting user information and maintaining transparency while delivering technology-driven financial and payment-related services. This Privacy Policy is intended to explain how information is collected, used, stored, and handled when users access or interact with OrbitPay’s website, APIs, software platforms, and associated services.

For the purpose of this policy, “we”, “our”, and “us” refer to OrbitPay, and “you” or “user” refers to any individual, business, or entity accessing or using our services. “Personal Information” includes any data that can identify a user directly or indirectly, such as name, contact details, or business-related information.

By accessing or using OrbitPay services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your information in accordance with the practices described herein. If you do not agree with any part of this policy, you may choose not to use our services.

Scope of Services

OrbitPay provides technology infrastructure supporting services such as Aadhaar-enabled payment services (AEPS), domestic money transfer (DMT), mobile and utility bill payments under BBPS, credit card bill payments, FASTag recharge services, and other digital payment solutions. In addition, OrbitPay offers software solutions including AEPS, DMT, recharge and BBPS software, white-label platforms, and payment gateway integrations, along with products such as payment gateway services, payout solutions, and connected banking infrastructure.

All such services are enabled through integrations with partner banks, financial institutions, and licensed payment service providers.

Information Collection and Use

OrbitPay collects only such information that is necessary to provide its services efficiently and to improve overall platform performance. The information is collected directly from users during registration, onboarding, or while using services, as well as automatically through system interactions.

When a user creates an account or interacts with our platform, basic details such as name, mobile number, email address, and business information may be collected. This information is primarily used to establish user identity, enable access to services, and maintain communication for service-related updates and notifications.

In addition to basic details, OrbitPay may collect transaction-related information whenever a user utilizes any service available through the platform. This may include details such as transaction amount, reference number, status, and service type. Such information is essential for maintaining transaction records, resolving disputes, improving service reliability, and ensuring smooth operation of the platform.

We may also collect certain technical and usage-related data, including IP address, device type, browser information, and user activity on the platform. This data helps us understand user behavior, enhance security, detect suspicious activities, and improve the overall user experience.

Users always have the option to not provide certain information; however, doing so may limit access to specific services or features.

Nature of Services and Role of OrbitPay

It is important to clearly state that OrbitPay operates strictly as a Technology Service Provider (TSP). We provide technology infrastructure, APIs, software platforms, and integration solutions that enable digital payment services.

OrbitPay does not hold any payment-related license and does not function as a bank, payment system operator, or financial institution. We do not directly process, hold, or settle funds at any stage.

All financial transactions initiated through OrbitPay’s platform are processed and completed by authorized banks and licensed payment service providers with whom we are integrated as a technology partner. Our role is limited to facilitating communication and technology enablement between users and these regulated entities.

Sensitive Information Handling

In certain scenarios, limited financial or KYC-related information may be required to enable services. Such information is generally handled through our partner banks or licensed entities as part of their compliance requirements.

OrbitPay does not independently store or process sensitive financial credentials beyond what is required for providing technical functionality. Wherever such data is involved, it is handled in a controlled and secure manner through integrated systems.

Sharing and Disclosure of Information

OrbitPay maintains a strict policy of not selling, renting, or trading user information to third parties. However, in order to provide services effectively, certain information may be shared in a limited and necessary manner.

Information may be shared with partner banks, payment gateway providers, or financial institutions for the purpose of completing transactions initiated by users. Additionally, we may engage trusted service providers who assist in operating our platform, and they may have limited access to information strictly for operational purposes.

In some cases, information may also be disclosed if required by applicable laws, legal processes, or government authorities. Such disclosures are made only when necessary and in compliance with applicable requirements.

User Access and Control Over Information

OrbitPay believes in giving users reasonable control over their information. Users may access, review, and update their basic account details through the platform wherever such functionality is available.

If a user wishes to correct inaccurate information or request deletion of certain non-essential data, they may contact us using the details provided below. We will make reasonable efforts to address such requests, subject to operational and legal requirements.

Activity Tracking and Platform Usage

While using OrbitPay services, certain activity-related information such as login details, session activity, and interaction with platform features may be recorded. This information is used to maintain system security, analyze performance, and improve service quality.

Such tracking is limited to operational purposes and is not used for any intrusive or unrelated activity.

Cookies and Similar Technologies

OrbitPay may use cookies or similar technologies to enhance the functionality of its website and services. Cookies help in maintaining user sessions, remembering preferences, and understanding how users interact with the platform.

Users have the option to disable cookies through their browser settings. However, doing so may affect the performance or availability of certain features.

Third-Party Links and Services

Our platform may contain links or integrations with third-party websites or services. These external platforms operate independently, and OrbitPay does not control or take responsibility for their privacy practices.

Users are advised to review the privacy policies of such third-party platforms before engaging with them.

Data Retention

OrbitPay retains user information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including service delivery, compliance, and dispute resolution. Certain data may be retained for longer durations where required under applicable laws or through partner institutions involved in service delivery. Once such data is no longer required, it is securely deleted or anonymized.

Data Security Measures

OrbitPay takes reasonable steps to protect user information from unauthorized access, misuse, or disclosure. We use secure systems, controlled access mechanisms, and regular monitoring practices to maintain data safety.

However, due to the nature of the internet, no method of transmission or storage can be guaranteed to be completely secure. While we strive to protect your information, users are also encouraged to take necessary precautions while using digital platforms.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our services, technology, or business practices. Any updates will be published on this page.

Users are encouraged to review this policy periodically. Continued use of OrbitPay services after any updates will be considered as acceptance of the revised policy.

Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or your information, you may contact us using the details below:

  • Company Name: Techorbit Technology Private Limited
  • Email: letstalk@orbitpay.in
  • Phone: +91 9217338465
  • Address: Plot No-55, Second Floor, Pandav Nagar, East Delhi, Delhi- 110092